A Precision Measurement System that Speaks Human
Oryx’s precision thickness gauges reliably measure their customers’ production materials—down to the micron. Despite providing a superior product, their technology was limiting their success:
- Their custom hardware’s operating system was old, with no networking capability. Spec changes, updates, and fixes required an Oryx team member to fly out to the customer’s site and make the changes in person.
- Its user interface was incomprehensible to the average operator, and the product setup was challenging for supervisors. Training each customer on equipment use took nearly a week.
- Network, Wi-Fi, and cellular connectivity
- UI as intuitive as a smartphone app
- UX that fit industrial requirements
- More efficient use of screen real estate (reducing cruft from old interface)
- Display panels in a high contrast color palette visible from 15 ft away
- Buttons big enough to navigate with gloves
Oryx’s Director of Technology knew of Jim Remsik, Flagrant’s CEO, and trusted his team’s work. But it was a big ask for a software development team to take on a project involving a physical environment, industrial machines, and custom hardware.
“Not many agencies would be willing to take a leap like this. They were.” Ben Vandgrift, Director of Technology, Oryx Systems
After watching users interact with the system, Kelly, Flagrant’s Creative Director, created a UI/UX and visual design, and she, Jim, and others on his team implemented the front end. They created a 21st-century web application in a kiosk that line supervisors and plant managers could access remotely on the network, interfacing with what was displayed on the factory floor. A system capable of updating over a cell signal. Buttons that accommodated gloved fingers. A clean display with easy-to-read panels, showing each customer only what they needed to see so they could react quickly to any change on the line.
The new system exceeded their expectations. After it was in place, Oryx increased its revenue from $400,000 to $5,000,000.
User-friendly displays allowed their customers’ operators to react quickly; this was dramatic for one of Oryx’s customers, where every minute out of tolerance cost $16,000. Another customer increased production by 300%.
And the intangible benefits? Happier end users. People preferred Oryx’s equipment because it was easiest to use and it just worked.
Less Waste. More capability. Excellent digital customer service.
“Oryx was immediately able to market the user interface and designs as a sales tool because our displays were so far beyond our competitors’.” Ben Vandgrift, Director of Technology, Oryx Systems